Your support team, led by Sadie.

“I get the answer to the person waiting first, then make sure the help page answers the next one.”
SadieSupport lead

Put Sadie to work See every team

What Sadie's team hands back

A reply ready to sendRuby, Support responder
A page people follow first timeDot, Documentation writer

The same questions, every day.

Customers wait for answers you have given many times.
Help docs fall behind a product that keeps changing.
Refunds and complaints arrive in the same queue as how-to questions.

One for the reply, one for the page that prevents it.

Looking after the people who use what you make.

Ruby answers your customers
Support responder
Replies that are accurate and kind, in your voice, with every fact looked up. Ruby does not guess at a limit, a price or a policy that is not written down.
What Ruby hands back
- A reply ready for a person to send
- Each fact with its page
- What it does not answer
- An escalation brief when a person must decide
- Replies
- Escalations
- Cancellations
Dot writes the docs
Documentation writer
Guides, references and troubleshooting pages somebody follows on the first try, including the part where it goes wrong.
What Dot hands back
- One page, one job
- What goes wrong, from real questions
- The exact screens and buttons
- The source of each step
- How-to guides
- Troubleshooting
- Reference

How Sadie works.

You ask your co-founder
Your co-founder only routes. It hands the support work to Sadie and does none of it.
Sadie splits the work
Sadie sends the reply to Ruby first and the help page to Dot alongside it. Refunds, data requests and legal questions go to a person.
You get it back, checked
Sadie checks what the specialists wrote and writes the answer you read. A reply is a draft for a person to send. Refunds, cancellations, data requests and legal questions go to a person to decide.

About Sadie's team.

How Sadie and two specialists work, and what waits for your yes.

Still deciding?

Ask anything about your brand, the teams or the bill.

Write to us See pricing

Does it reply to customers by itself?

Ruby drafts the reply for a person to send, with each fact looked up in your pages. A refund, a cancellation, a request about personal data or a legal threat goes to a person to decide.

Will it pretend to be a person?

No. Asked, the reply says an AI drafted it. It never claims something was done that was not.

Is Sadie's team in every brand?

Yes. Every brand starts with all nine teams and their 34 agents, Sadie's among them.

Can we change how the team works?

Yes. An owner or an admin can change any agent's instructions, add a specialist to a team, or archive one you do not need, from Organization in your workspace.